Category: Business

New partnership centers on providing expanded Workforce Optimization capabilities to XIMA’s dynamic contact center platform, both premise-based and CCaaS

SCOTTSDALE, Ariz., March 14, 2023 (Newswire.com)
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DVSAnalytics and XIMA have announced a new partnership that will provide contact centers with even more capabilities to enhance their customer service and more efficiently manage their agent workforce. DVS’s Encore Quality Management, Workforce Management and Speech Analytics functionality equips XIMA customers with an expanded toolset, arming them with enhanced ways to manage efficiencies of their contact center while elevating their customers’ experience. 

“Our new partnership with XIMA makes truly world-class contact center technology affordable to large, medium and small contact centers,” states Chris Williams, CEO of DVS. “Expectations are at an all-time high for exceptional customer service no matter the size of the organization. Every interaction with customers is an opportunity to build brand loyalty so all entities need to ensure they’re putting their best foot forward. The XIMA-DVS partnership provides contact centers enterprise-level feature functionality in an easy-to-use package with a fantastic ROI.”

XIMA, headquartered in South Jordan, Utah, produces scalable, dynamic Contact Center technology for both on premise or as a Service (CCaaS) in the cloud. XIMA’s contact center software provides in-depth interactive voice response (IVR), skills-based routing, queue callback (callback assist), Cradle-to-Grave insight, custom reporting, real-time wallboards, and interactive chat options for agents and customers. 

The new partnership will enable both companies to reach a wider range of customers. This collaboration offers new workforce optimization capabilities for existing XIMA customers as well as new customers searching to add exceptional Contact Center capabilities to their Avaya, Netsapiens, RingCentral, Metaswitch, Mitel and other leading Unified Communications platforms.

“DVS’s Encore Quality Management, Speech Analytics and Workforce Management capabilities perfectly complement our platform in that it brings even more tools and data to help contact centers reach their potential to provide truly outstanding customer service,” stated Nate Thatcher, XIMA CEO.

ABOUT DVSAnalytics

DVSAnalytics Inc. (DVS) workforce optimization solutions (WFO) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS Encore® solutions include voice and desktop recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities. Learn more about DVSAnalytics at https://dvsanalytics.com.

ABOUT XIMA

Xima Software is a global market-leading SaaS and software platform. Xima’s software enables companies and value-added resellers of all sizes to optimize their businesses operationally through highly configurable contact center solutions via analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel, and web chat solutions. Learn more at www.ximasoftware.com.

Contact Information:

Chris Williams

CEO

[email protected]

Original Source:

DVSAnalytics Partners With Global Contact Center Software Manufacturer XIMA Software

Jungle Scout’s Listing Builder leverages Open AI’s model to generate high-performing Amazon product listing copy with the click of a button

AUSTIN, Texas, March 14, 2023 (Newswire.com)
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Jungle Scout, the leading all-in-one platform for ecommerce sellers, today announced the launch of AI Assist, an artificial intelligence integration with its Listing Builder feature that generates content for Amazon listings with the click of a button. This enhancement allows Amazon sellers to automate the tedious — yet critical — task of creating optimized product listings with speed and ease. 

Product listing optimization is one of the most crucial drivers of success for Amazon sellers, ensuring higher ranking in search results and increased product discoverability. Yet, according to research, it is a top pain point for Amazon sellers.

AI Assist uses Jungle Scout’s lists of relevant and competitive Amazon keywords and leverages OpenAI’s model to generate listing copy, including a title, description, and more. 

Benefits include:

• Time savings — AI Assist instantly generates listing copy, which sellers can edit and refine as needed. 
• Idea generation — AI Assist may generate new ideas for product benefits for Amazon sellers to highlight when marketing their products.
• Removal of language barriers — Non-English speakers can generate high-quality listings for a global customer base without needing translation aids.  

“AI will become more powerful over time and play a greater role in ecommerce. As the technology evolves, it will offer shoppers better support and a seamless experience personalized to their unique preferences and needs,” says Stephen Curial, Chief Technology Officer at Jungle Scout. “We are always focused on enhancing Amazon sellers’ experiences and look forward to AI optimizing all aspects of their business, from managing customer service to marketing.”  

Listing Builder AI Assist is currently available for Jungle Scout Professional Plan subscribers. See here for more information. 

About Jungle Scout

Jungle Scout is the leading all-in-one platform for ecommerce sellers, supporting more than $50 billion in annual Amazon revenue. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs, up to the world’s largest brands, manage their ecommerce businesses. Jungle Scout is headquartered in Austin, Texas, and supports 10 global Amazon marketplaces.

Contact Information:

Cathryn Hurdle

Public Relations Strategist

[email protected]

(613) 639 9067

Original Source:

Jungle Scout Introduces AI Integration for Instant Amazon Listing Creation

Big Sky Recycling, a leading cell phone recycling company and Certified B Corporation, has announced a partnership with Oregon non-profit Call to Safety to combat domestic and sexual violence.

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State of Social Conversational Commerce

NEW YORK, March 14, 2023 (Newswire.com)
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Spectrm, the conversational marketing platform businesses use to auto…

The company that democratized B2B lead generation is now empowering marketers and agencies with all the tools necessary to become a NetLine platform expert

Informa Tech’s NetLine Introduces NetLine Academy as a Means to Educate B2B Professionals

CAMPBELL, Calif., March 14, 2023 (Newswire.com)
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Today, NetLine, an Informa Business, announced its launch of NetLine Academy, a collection of self-paced modules aimed to assist B2B demand generation marketers in gaining an expert-level understanding of NetLine’s Portal. 

Designed with B2B marketers, agencies, and media companies in mind, NetLine Academy equips these professionals with the tools necessary to become a NetLine Portal expert. By taking control of their knowledge, demand generation professionals can position themselves for success, enabling greater efficiencies in less time. 

NetLine Academy’s content includes a mix of resources, such as videos, flip cards, and quizzes, which require the user to recall the lesson’s information. B2B marketers, agencies, and media companies can achieve their first certification, NetLine Cadet, within 30 minutes or less. Upon completion, users earn a NetLine Cadet certificate and companion badge, which can be added to LinkedIn profiles. Certifications are available on an individual and/or team-wide basis. Furthermore, one need not be a current customer to receive the benefits of being certified. In fact, NetLine Academy has been designed to offer foundational demand generation skills regardless of their adoption of the NetLine Portal.   

Client Services VP Melissa Becht shared her enthusiasm for Academy’s debut. “NetLine Academy is a tremendous resource for B2B Marketers to level up their Portal demand generation campaign execution skills,” Becht said. “By taking time to learn NetLine through and through, our customers will truly be in the driver’s seat when it comes to shaping the outcomes they seek from our platform.” 

As the #1 Buyer Engagement Platform, NetLine’s reach includes virtually every B2B buyer imaginable, resulting in 37M+ different filtering variations within the company’s Portal. Academy will teach B2B demand generation marketers how to leverage each permutation relevant to a given campaign, empowering them to work swiftly and independently. 

Chief Strategy Officer David Fortino shared his thoughts on how Academy will support more B2B organizations achieve their lead generation goals by teaching their employees. “True to our form of educating today’s B2B Marketer to make more effective decisions tomorrow, we’re excited to announce the release of NetLine Academy,” Fortino said. “Given the breadth of NetLine’s offerings, we expect Academy to play a pivotal role in shaping the performance of our clients’ knowledgebase and campaign executions moving forward.” 

NetLine is committed to continuing investment in training for its customers. The company intends to release additional modules, courses, and resources for the Academy later in Q2 2023. Additionally, NetLine expects to release additional certifications geared towards more advanced topics throughout the year.  

About NetLine Corporation:

NetLine Corporation empowers B2B Marketers with the reach, technology, and expertise required to drive scalable lead generation results and accelerate the sales funnel. Operating the largest B2B content syndication lead generation network, NetLine reaches 125 million unique visitors and processes more than 700,000 leads monthly across 300 industry sectors. NetLine’s AudienceTarget™ technology drives prospect discovery, quality customer lead acquisition, and buyer engagement from real prospect intent as professionals consume content directly across the network. Superior quality, on-demand access, and advanced campaign reports enable all clients to achieve lead generation success. Founded in 1994, NetLine is part of Informa Tech, an FTSE100 leading provider of market insight and market access to the global technology industry. Successful B2B Marketers Start with NetLine. Visit www.netline.com.

Contact Information:

Jon Steiert

Content Marketing Manager

[email protected]

215-855-3547

Original Source:

NetLine Academy Introduced as NetLine Aims to Better Educate B2B Demand Generation Marketers

Global Bank initially rolling out to Belgium and France for 2023 season

Proxymity Logo
Proxymity Logo

LONDON, England, March 14, 2023 (Newswire.com)
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Proxymity, one of the world’s leading digital investor communication platforms, announced today that The Bank of New York Mellon will leverage its digital voting service Vote Connect Total across several international markets. The global bank is initially rolling out this service to the Belgium and France markets for the 2023 season.

Proxymity Vote Connect Total is the digital proxy service powered by Proxymity’s investor communications platform. The service allows “golden source” meeting announcements and agendas to be published directly from issuers to investors. Investors can then send votes in real-time to issuers or their agents without the need for manual intervention and receive true digital confirmation that their votes have been cast.

Rachel Turner, Global Head of Commercial Product at BNY Mellon, said: “As a long-time collaborator with Proxymity, and one of its early investors, we’re pleased to announce the go-live on Proxymity’s digital proxy voting platform across our French and Belgium markets. Achieving this milestone further demonstrates our deep commitment to offer a world-class proxy service experience through innovative digital solutions for our clients.”

In 2020, and again in 2022 as part of Proxymity’s Series B fundraising, BNY Mellon invested in Proxymity as part of an industry-leading consortium, recognising the benefits of a widely adopted platform across the investment ecosystem. 

Dean Little, Co-Founder and CEO of Proxymity, said: “We are thrilled to support BNY Mellon as it goes live on our digital proxy service in several European markets. BNY Mellon is an important, long-term member of investor consortium and a valued client. I look forward to our ongoing successful collaboration‒one that is collectively bringing benefits and technological innovation to the global financial ecosystem.”

About Proxymity

Proxymity connects the world’s ecosystem of issuers, intermediaries, and investors digitally in real time, bringing unprecedented transparency, efficiency, and accuracy to traditional paper-based processes. Trusted by the world’s largest financial institutions, it is the leading digital investor communications platform, serving over twenty-five markets world-wide.

Proxymity offers two solutions suites: Vote Connect, a fully digital proxy voting solution allowing meeting data, votes and more to be sent and received in real-time; and Shareholder ID, a fully automated shareholder disclosure solution that aids regulatory compliance.

Our solutions give public companies confidence that their AGM/EGM agendas are transmitted as “golden source” and provide institutional investors with the time they need to research and vote on corporate decisions, as well as actual digital confirmation that their votes have been received. The digital-native platform, built on highly scalable technology, provides full compliance with the latest regulations such as the Shareholder Rights Directive (SRD II).

Proxymity promotes enhanced environmental, social, and corporate governance (ESG) by improving communication between issuers and investors and making it easier for intermediaries to be efficient, timely and compliant when servicing their clients.

The company is backed by a global consortium of the industry’s most influential financial institutions, representing seven of the world’s top ten Global Custodians managing over $200 trillion in assets under custody (BNP Paribas, BNY Mellon, Citi, Computershare, Deutsche Bank, Deutsche Börse, HSBC, J.P. Morgan, Mediant, State Street).

For more information, visit www.proxymity.io 

Contact Information:

Sergio Cortes Allsopp

PR Team

[email protected]

+442031953240

James Gittings

PR Team

[email protected]

+442031953240

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Original Source:

BNY Mellon to Leverage Proxymity’s Full Digital Proxy Voting Service, Goes Live in Belgian and French Markets

Fireball – Pepper Ball Launcher Fireball – Pepper Ball Launcher

ORLANDO, Fla., March 14, 2023 (Newswire.com)
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Guard Dog Security, a Florida-based com…

Global Strategic Portfolio Management software provider OnePlan is expanding into the UK with the launch of a new office

OnePlan Comes to the UK …

From left to right: Nick Burkel, Bob Hamilton, Paul Miles, Earl Tankleman, Brian McCarthy, Matt Gordon, Nancy Jenkins, Jesse Balaity, Mark Stevens, Michael Waskiewicz and Steve Price
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The new generation of purchasing is here, and it’s changing everything consumers know about when to buy what they want

AUSTIN, Texas, March 13, 2023 (Newswire.com)
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SXSW continues to be the innovator’s launching pad, especially when launching a first in the fintech space. SaveAway’s pioneering Founder and CEO, Om Kundu, will host the Fintech and E-Commerce Meetup on Tuesday from 2:30-3:30 p.m. CT at the Hilton Austin Downtown (Room 404).

SaveAway has emerged as a conscious capital leader focused on technologies for a radically better tomorrow. SaveAway is a purpose-driven “save now, buy later” fintech company obsessed with creating the conditions for all to make better purchasing decisions that will protect from long-term financial obstacles and potential ruin.

“It’s an honor to facilitate and welcome all to harness ‘The Great Reset’, where we will reimagine retail, e-commerce and fintech. These meetups are truly one-of-a-kind and provide an opportunity for all of us to get involved,” Kundu said. “It’s a moment for us to expand what we are doing and how we look to solve big issues for a better future.” 

In an instant satisfaction world, inflation has driven prices up, and consumer credit card debt is as high as it’s been since 2008 and 2019, just when major financial crisis hit. According to a recent Lending Tree article, Americans have over $986B of credit card debt (over $7,200 average per cardholder) and are on pace to reach the trillion-dollar mark for the first time in history this year.

SaveAway has set out to make everyday purchases and the unaffordable, affordable without debt or regret. 

Q1 2023 catapulted SaveAway. Kundu was selected by NYCEDC to participate in the Founders Fellowship for the QC Tech Incubator cohort. The NYCEDC Founders Fellowship Program addresses inequalities in the startup ecosystem by supporting tech entrepreneurs from historically underrepresented backgrounds. Kundu was invited to facilitate at the National Retail Federation Retails Big Show 2023 in January, where he led the discussion on Retail Evolution/Transformation.

SXSW Meetups are one-of-a-kind experiences. The Fintech and E-Commerce Meetup facilitated by Kundu is an opportunity to get involved in ‘The Great Reset’ to reimagine retail in ways that are more purposeful. It’s not about whether or not you want that new laptop, watch, fitness equipment or purse– it’s about when is the best time for you to make that purchase. SaveAway believes it is when you have planned to be able to afford it without going into debt.

About SaveAway®

SaveAway has been featured on Finovate, Yahoo Finance, Startup Grind, Finextra, NY Tech Alliance, Forbes, Pay Think, Startup Buzz and more. Named Top Fintech Forward Company To Watch by American Banker. Inspirave’s patented SaveAway social saving and retail e-commerce platform empowers Saving More to afford important purchases responsibly, without the necessity of credit (which becomes the slippery slope to debt for far too many.) With over 12,000 having signed up to gain early access, SaveAway with INSPIRAVE represents V-1.0 of an end-to-end ecosystem to fundamentally re-imagine retail e-commerce, unifying intelligent financial planning with the path-to-purchase: one in which the groundswell against instant-gratification and debt is manifest through the social edifice of relentless consumer advocacy and innovation to further financial wellness.

SAVEAWAY 2023 Highlights
SAVEAWAY Demo

About Om Kundu
The founder of SaveAway, which has pioneered the “Save Now, Pay Later” category through its patented retail e-commerce + fintech offerings, empowering un(der)served buyers and sellers alike to realize opportunity where they least expect it. SaveAway renders the unaffordable affordable by making more informed buying decisions and seeing those purchases fulfilled by harnessing the gears to SaveAway without the slippery slope of credit, resulting in debt for far too many. SaveAway was recently cited on the NASDAQ site and Workweek among “Fintech that makes an impact”, previously named Top Fintech Forward Company To Watch. Its #SaveForWhatMatters mission — in engendering a sustainable foundation for consumption — has been oft-cited at Finovate, NRF, SXSW, Qorus, and among the Top-100 Startup of The Year by the Consumer Technology Association and Tech. Co.

Kundu is a Stanford University alum with a BS in Mathematical and Computational Sciences and Interdisciplinary Science, Technology, Society Honors. 

https://schedule.sxsw.com/2023/speakers/2083680 

Contact Information:

Janine Melnitz

[email protected]

(214) 498-2238

Om Kundu

[email protected]

Original Source:

SaveAway Making Another Statement at SXSW