MONTREAL, March 9, 2023 (Newswire.com) - Plotly has been presented with a Bronze Stevie® Award in the category of "Achievement in the Use of Data & Analytics in Customer Service" in the 17th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The awards were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada, on Friday, March 3.
Plotly's Vice President of Customer Success, Chelsea Douglas, said: "Our team has been skillfully leveraging Plotly's own product, Dash Enterprise, to deliver exemplary support to our customers and ensure a high impact for their investment in data analytics. We are happy to have this achievement recognized by third-party judges."
Judges praised the 60% reduction in median first-response time that Plotly's Customer Success team delivered in one month by using Dash Enterprise to develop data-driven customer success strategies. With visibility into customer and performance data, the team quickly identified actionable areas to increase team capacity at a historic high point for incoming customer requests.
Winners were determined by the average scores of more than 170 professionals worldwide across seven judges panels. Judges' commentary on Plotly's achievement included:
- "The ticket triaging effort and training efforts that resulted in the median ticket response time reducing by 60% within a month is incredible!"
- "I am impressed with the results you have achieved in such a short period of time after creating two new teams. Clearly you are on the right path to success."
- "Plotly has proven the strategy that data-driven decisions are good for the company and good for the customer experience. The data owned can be processed, analyzed properly so that it can provide insight in decision-making. Amazing strategy!"
"The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide have continued to innovate, thrive, and meet customer expectations," said Stevie Awards president Maggie Miller. "The judges have recognized their achievements, and we join them in applauding this year's winners for their continued success."
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Contact Information:Jingning Zhang
Plotly
[email protected]
Original Source: Plotly Wins Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service
